Last Updated: September 24, 2025
Who we are
TriggerPoint Media (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, products, and services. By using our site or services, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
- Contact information you provide, such as your name, address, email address, phone number, company name, and job title.
- Billing information when you purchase products or services from us.
- Account and service information related to your digital signage account setup, onboarding, or content services.
- Technical information such as IP address, browser type, device type, and usage data through cookies and analytics tools.
- Communications you send to us, including emails, support tickets, or feedback.
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our digital signage products and services.
- Process billing and account management.
- Support customer service and onboarding.
- Send important updates, service notices, and relevant marketing communications, including SMS messages (you may opt out at any time; see Section 5).
- Monitor website and platform performance, enhance security, and prevent fraud.
- Comply with legal, regulatory, and contractual obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it only in the following situations:
- Service Providers: With trusted third-party vendors who help us operate our business (such as payment processors, cloud hosting providers, analytics platforms, and CRM systems like HubSpot).
- Reseller or Referral Partners: If you engage with us through a reseller or referral program, we may share necessary information to deliver the services you’ve requested.
- Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, property, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
4. Third-Party Links
Our website or services may contain links to third-party sites or services, including resellers, referral partners, or other platforms we integrate with. We are not responsible for the privacy practices, content, or policies of these third parties.
We encourage you to review the privacy policies of any third-party sites you visit or interact with. Your use of third-party websites is subject to their terms and policies, not this Privacy Policy.
5. SMS Terms of Service
By opting into SMS communications from TriggerPoint Media via a web form, text message, or other medium, you agree to receive SMS messages from us.
- Purpose: SMS messages may include service updates, account notifications, marketing communications, or support conversations.
- Message frequency: Varies depending on the type of messages and your interactions.
- Charges: Standard message and data rates may apply according to your mobile carrier.
- Privacy: SMS communications are governed by our [Privacy Policy](Insert Privacy Policy URL).
- Opt-out: Reply STOP to any SMS message to unsubscribe from further messages.
- Help: Reply HELP to any message for assistance.
By opting in, you consent to receive these messages and acknowledge that you are the authorized user of the phone number provided.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve your browsing experience.
- Analyze site traffic and performance.
- Deliver more relevant marketing content.
You can adjust your browser settings to refuse cookies, but some site features may not function properly.
7. Your Rights
Depending on where you live, you may have certain privacy rights. We provide the following options to all users:
- Access or update your information: You can request updates or corrections to your personal data by contacting us at privacy@triggerpointmedia.com.
- Marketing preferences: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email, or by contacting us directly.
- SMS messages: You can opt out of SMS communications at any time by replying STOP to any message (see Section 5 for full SMS Terms).
- Cookies and tracking: You can disable cookies through your browser settings. Please note that some site features may not work properly if cookies are disabled.
- Additional rights: In some jurisdictions (such as the EU/EEA or California), you may also have the right to request deletion of your personal data, obtain a copy of your data, or withdraw consent to certain processing activities.
To exercise any of these rights, please contact us at privacy@triggerpointmedia.com.
8. Data Security
We take reasonable and appropriate measures to protect your information from unauthorized access, disclosure, or loss. These measures include secure cloud storage, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide and maintain our digital signage and related services.
- Support your account and business relationship with us.
- Comply with legal or regulatory requirements.
- Resolve disputes and enforce agreements.
When information is no longer needed for these purposes, we securely delete or anonymize it.
10. Children’s Privacy
Our Website and Services are intended for users 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
TriggerPoint Media
Email: info@triggerpointmedia.com
Website: https://triggerpointmedia.com
Address: 1801 N Lamar Blvd, Austin, TX 78701